Below, you'll find answers to some frequently asked questions surrounding Coronavirus and the steps Highmark is taking to combat the epidemic.
If you utilize Highmark's pharmacy services: Many plans do allow 90-day fills for certain medications; however, others may limit to a 30- or 34-day supply. Members interested in receiving a 90-day supply of medication should check their benefits and then have a conversation with their primary care physician to determine if this is appropriate. Medication quantity limits may also apply. If you do not utilize Highmark’s pharmacy services, please contact your pharmacy benefit manager.
Yes, we have initiated an outbound call process for commercial members without email addresses on file. We are providing them with important information on the Coronavirus, or COVID-19. We are in the process of classifying members into different risk groups by age and known pre-existing conditions, but are not yet using this assessment to prioritize our calls. These calls will apply to Medicare Advantage members as well.
We are providing important information, updates, and safety tips in both active and passive ways. Actively, we have produced a "Know Where to Go" email and direct mail campaign to keep members aware of the best ways to safely find medical care in these extreme circumstances. We have also issued an "Assurance" email and letter that explain what we are doing to keep our members and our community safe and aware. Additionally, we have created a highly informative site that we are continually updating with the latest Coronavirus information—www.HighmarkAnswers.com. We have also assembled timely and relevant information for our commercial clients at www.HighmarkEmployer.com.
We are waiving all fees for most telemedicine services until June 30, 2021—including behavioral health sessions for those suffering from anxiety during the crisis. Telemedicine is a great way to avoid leaving home when sick and still receive medical assistance. Members should call the number for Member Service on the back of their Highmark card to find which telemedicine service is in network. The Member Service number is plan-specific and is the fastest path to correct answers about their coverage.
If members think they are sick or have symptoms of COVID-19, we are recommending several paths to medical assistance. Contact their primary care physician, who can determine whether or not the member needs a test and can prescribe one. Or schedule a telemedicine appointment—the easiest way to avoid leaving home when ill and still receive medical assistance. Members should call the number for Member Service on the back of their Highmark card to find which telemedicine service is in network. Or in case of a medical emergency—difficulty breathing or another emergency medical need—call 911. If planning to visit an emergency room, members are encouraged to call ahead and let the facility know they are coming so it can prepare for their arrival and avoid exposure to others.
Highmark provides several telemedicine options to members. Members should call the number for Member Service on the back of their Highmark card to find which telemedicine service is in network. This is the easiest and safest way for members to receive medical assistance and avoid leaving home. Additionally, many primary care physicians’ offices offer telemedicine options. Members should contact those directly. We are waiving all fees for most telemedicine services for the next 90 days—this includes behavioral health sessions for those suffering from anxiety during the crisis.
All of our member-facing clinical services staff have access to the latest COVID-19 guidelines from the CDC (Centers for Disease Control and Prevention) and the WHO (World Health Organization). We have initiated an outbound call process for commercial members without email addresses on file. We are providing them with important information and safety tips from a cross functional team in clinical services that includes nurses, a pharmacist, and customer service advocates with physician oversight. Additionally, our nursing team now has the ability to message in a two-way conversation with members via a secure mobile platform.
Highmark behavioral health specialists and licensed social workers are available to provide direct counseling and care access assistance.
Highmark is a registered mark of Highmark Inc.
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All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies.
This website is operated by Highmark, Inc. and is not the Health Insurance Marketplace website. It also does not display all Qualified Health Plans available through the Health Insurance Marketplace website. To see all available Qualified Health Plan options, go to the Health Insurance Marketplace website at HealthCare.gov.
Highmark Blue Cross Blue Shield or Highmark Blue Shield are Medicare Advantage HMO, PPO, and/or Part D plans with a Medicare contract. Enrollment in these plans depends on contract renewal.
®Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. Benefits and/or benefit administration may be provided by or through the following entities, which are independent licensees of the Blue Cross Blue Shield Association: Western and Northeastern PA: Highmark Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Health Insurance Company, Highmark Coverage Advantage Inc., Highmark Benefits Group Inc., First Priority Health, First Priority Life or Highmark Senior Health Company. Central and Southeastern PA: Highmark Inc. d/b/a Highmark Blue Shield, Highmark Benefits Group Inc., Highmark Health Insurance Company, Highmark Choice Company or Highmark Senior Health Company.
PA: Your plan may not cover all your health care expenses. Read your plan materials carefully to determine which health care services are covered. For more information, call the number on the back of your member ID card or, if not a member, call 866-459-4418.
Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield.
West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Health Insurance Company or Highmark Senior Solutions Company. Visit our website to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card.
Western NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield.
Northeastern NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield.
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