Home Prescription Delivery and Medical Equipment FAQ

Home Prescription Delivery

It’s quick and easy to get your prescription delivered right to your home. And, you’ll likely save money. To set up your prescription delivery, grab your Highmark card and call Express Scripts at (800) 282-2881. They are available 24/7 to help switch your prescriptions to home delivery. Or, log in to your Highmark member website and select “Prescriptions.” On the next screen, click “Mail Order Savings” to go to the Express Scripts website. Follow the on-screen prompts to set up your prescription delivery.

Yes, if the prescription is for a 90-day supply. Talk to your doctor to find out if they can change your prescription to a three-month supply.

Depending on your situation, you may be able to get a home delivery of a prescription refill early. Call the Member Services team — the number is on the back of your Highmark Blue Cross Blue Shield card — to learn more. You can also contact us using the Highmark member portal.

Some pharmacies offer delivery. Call your pharmacy to find out if they offer home prescription delivery. Or, move your prescriptions to our home prescription delivery service using Express Scripts. Call 1-855-686-9786 to learn more.

It typically takes 5 to 7 business days for a new prescription to arrive. The Express Scripts website has the most up to date information about your prescriptions.

To switch to a local pharmacy, cancel your mail order prescription and request a new prescription from your provider. Note that the price for the prescription may increase at a local pharmacy. You can compare prices for home delivery prescriptions and local pharmacy costs on the Express Scripts website.  

Durable medical equipment

Often you can get home medical equipment delivered. Please contact your provider to understand your options.

There shouldn’t be a delivery charge for home medical equipment delivery. Please contact your provider if you have questions about delivery costs.