Over the phone by calling 1-866-550-4355 Monday – Friday between 8 a.m. and 5:00 p.m. or by
Mail, fax, or dropping it off in person to your local CAO
Remember to include all the documents needed for your proof of income. We've created this handy checklist to help. Click here for the Spanish version.
If you have difficulty completing your renewal or providing the required documents by the due date, contact the Statewide Customer Service Center at 1-877-395-8930 Monday – Friday 8 a.m. - 4:30 p.m; For Philadelphia: 215-560-7226
How do I apply?
Starting April 3, 2023, you will be able to submit applications and verification documents to DHS online via COMPASS, or by mail, fax, or dropping it off in person to your local CAO.
Note: Please do not send any applications, renewals, or verification documents to Highmark Choice Company after April 3, 2023.
No matter what way you choose, the following will be needed:
A list of all income for your household, including wages from working and unemployment benefits.
Social Security numbers and names for everyone living in your home.
Your daycare expenses.
Your work transportation expenses (if any).
Your private health insurance information (only if you’ve had coverage in the last 90 days).
You can apply by calling DHS at 1-866-550-4355 or CHIP at 1-800-986-5437 and selecting option 2 to complete applications and renewals via phone.
Apply by mail
You can apply by mailing, faxing, or dropping off items in person to your local CAO.
You can find the address, phone number, and hours of operation of your local County Assistance Office by visiting www.dhs.pa.gov/ Services/Assistance/Pages/CAO-Contact.aspx or calling the Statewide Customer Service Center at 1-877-395-8930 Monday – Friday 8 a.m. - 4:30 p.m; For Philadelphia: 215-560-7226
All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies.
This website is operated by Highmark, Inc. and is not the Health Insurance Marketplace website. It also does not display all Qualified Health Plans available through the Health Insurance Marketplace website. To see all available Qualified Health Plan options, go to the Health Insurance Marketplace website at HealthCare.gov.
Highmark Blue Cross Blue Shield or Highmark Blue Shield are Medicare Advantage HMO, PPO, and/or Part D plans with a Medicare contract. Enrollment in these plans depends on contract renewal.
®Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. Benefits and/or benefit administration may be provided by or through the following entities, which are independent licensees of the Blue Cross Blue Shield Association: Western and Northeastern PA: Highmark Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Health Insurance Company, Highmark Coverage Advantage Inc., Highmark Benefits Group Inc., First Priority Health, First Priority Life or Highmark Senior Health Company. Central and Southeastern PA: Highmark Inc. d/b/a Highmark Blue Shield, Highmark Benefits Group Inc., Highmark Health Insurance Company, Highmark Choice Company or Highmark Senior Health Company.
PA: Your plan may not cover all your health care expenses. Read your plan materials carefully to determine which health care services are covered. For more information, call the number on the back of your member ID card or, if not a member, call 866-459-4418.
Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield.
West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Health Insurance Company or Highmark Senior Solutions Company. Visit our website to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card.
Western NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield.
Northeastern NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield.
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