Young man in a pool with goggles pushed up on his head to show Blue Cross Blue Shield Western NY member services

Welcome to Highmark Blue Cross Blue Shield of Western New York

Attention Members

We would like to acknowledge the challenges our members may have recently experienced with their health insurance coverage. You are our highest priority, and we apologize for any problems you have faced.
Learn more about how we're striving to do better. 

What would you like to do today?

We’ve got the tools, resources, and support to help make your health journey simpler.

  • Drawing of a woman on a couch typing on iPad with a cat sitting nearby and an image of health professional show how easy it is to get care from Blue Cross Blue Shield Western New York

    Find Care


    Searching for quality health care has never been easier. Find a doctor, hospital, lab, vision provider and more.

  • Drawing of blue pharmacy building with mortar and pestle show Blue Cross Blue Shield Western New York pharmacy network.

    Find a Pharmacy


    Use our tool to find a pharmacy in our network and find out if your prescription drugs are covered.

  • Drawing of bearded man reclining in a dentist’s chair to show Blue Cross Blue Shield Western New York network of dentists.

    Find a Dentist


    Dental care is important to your overall health. Find a dentist in our network of dental providers.

  • Drawing of blue Rx folded paper shows ease of using the Blue Cross Blue Shield Western New York drug formulary.

    Quick Links Pharmacy Formulary


    Check the coverage status of your prescription medicine based on your health plan using our formulary directory.

  • Drawing of two forms shows how easy it is to download and print forms on the Blue Cross Blue Shield Western New York website.

    Form Library


    From claims to reimbursement, we’ll help you download and print all the forms you need to manage your health care.

Member Bill Pay Options

We have several options available to pay medical premiums.

  • Log in to Pay


    Pay your monthly premium or set up auto pay the easy way by logging in to your member account.

  • Express Pay


    Quickly make a one-time or initial payment using your Highmark Blue Cross Blue Shield of WNY invoice. (No account required).

  • New York State of Health


    If you purchased a plan through New York State of Health (NYSOH), make your initial payment using your HIX ID.

Drawing of woman drinking out of a mug and looking at a monitor at a desk show ease of using the Blue Cross Blue Shield Western New York member website.

Member Portal Assistance

Quick access to some of Highmark’s most used services:

  • Find in-network care.
  • Get answers to benefit questions.
  • See recent claims activity.
  • View covered family members’ plan information.

Get the Highmark Plan app

Once you download it, sign up or use your same login info from the member website and – bingo! – your plan benefits are right there in the palm of your hand.
Illustration of bearded man on mobile phone and woman wearing headset looking at laptop and talking show the convenience of talking with Blue Cross Blue Shield Western New York member support.

Member Services

Call to speak with one of our representatives if you have a question, need help transferring health records, or making an appointment. Please have your member ID card ready.