Press Releases

Monday, March 27, 2023

Highmark Health's FEP Contact Center earns Customer Service Excellence Awards

PITTSBURGH (March 27, 2023) - The Highmark Health Federal Employee Program (FEP) has been recognized by SQM’s 2022 Call Center Industry Awards of Excellence as a Best Performing Small- to Mid-Sized Call Center Award Finalist and with the Call Center World Class FCR Certification, the Highest Employee Experience Award for the Health Care Industry and the World Class Employee Experience Award.

SQM benchmarked over 500 leading North American call centers for the period of Jan. 1 to Dec. 31, 2022 to determine awardees.

“We are proud of our FEP Team members, and all of our Member Service team members,” said Jill Walmer, Highmark’s senior vice president of Health Plan Operations. “This award once again shows our commitment to our members and ensures that we create a remarkable experience each and every time our customers need us.”

SQM’s Customer Experience awards are considered the most prestigious and sought-after in the North American contact center industry, and recognize organizations that have demonstrated excellence for Customer Experience (CX), Employee Experience (EX), and CX Best Practices. On an annual basis, SQM conducts over 500 CX studies with leading North American companies. 

About Highmark Health
Highmark Health, a Pittsburgh, PA-based enterprise that employs more than 37,000 people who serve millions of Americans across the country, is the parent company of Highmark Inc., Allegheny Health Network, enGen, and Helion. Highmark Inc. and its subsidiaries and affiliates provide health insurance to approximately 6.8 million members in Pennsylvania, West Virginia, Delaware, and New York, as well as dental insurance, and related health products through a national network of diversified businesses. Allegheny Health Network is an integrated delivery network in western Pennsylvania comprised of 14 hospitals, more than 2,600 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions. enGen is focused on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge, and integrated cloud-based platforms. Helion works with payers to cultivate high-performing networks while empowering providers to operate at their best. To learn more, visit

For more information, contact

Anthony Matrisciano
Highmark Health